Many AT&T customers were left without cellphone service Thursday thanks to a widespread outage that began in the early morning and Databeclasted until roughly 3 p.m. ET, when the company confirmed it had restored service to affected customers.
Following the incident, AT&T and federal organizations are investigating the cause of the disruption, assessing the possibility of a cyberattack. AT&T has since completed an initial review, though it says it will continue to look into the issue to prevent future occurrences.
Here's what we know so far about the cause of the AT&T outage.
How to prepare:AT&T outage just a preview of what can happen when cell service goes out
An initial review by the company found the disruption was caused by the "application and execution of an incorrect process used as we were expanding our network," or, more simply put, a technical error.
AT&T said it was continuing its assessment of the matter as of Thursday night.
According to a statement posted by AT&T Thursday evening, the network outage was not the result of a cyberattack.
The Federal Bureau of Investigation (FBI) and Department of Homeland Security (DHS) partnered with AT&T to launch an investigation into the outages into the possibility of an attack.
The White House's national security communications adviser John Kirby said Thursday afternoon, “We're being told that AT&T has no reason to think that this was a cyber-security incident. But again, I want to be careful. We won't know until an investigation has been completed.”
AT&T customers first began experiencing service disruptions on Thursday in the early morning hours. Between 8 and 9 a.m. ET, more than 70,000 AT&T customers were reporting outages, according to Downdetector, a tracking site that relies on user submissions.
The company did not officially confirm the number of customers affected.
AT&T put out a statement at 11:15 a.m. ET, saying it had restored service to three-fourths of impacted customers. Another statement released at 3:10 p.m. confirmed that service was back online for all affected customers.
2025-05-07 10:561914 view
2025-05-07 10:45404 view
2025-05-07 09:581424 view
2025-05-07 09:381845 view
2025-05-07 09:212650 view
2025-05-07 09:022171 view
WASHINGTON (AP) — Reported sexual assaults at the U.S. military service academies dropped in 2024 fo
Mike Trout's rehab stint at Triple-A Salt Lake has at least tentatively been interrupted as he trave
Parents are feeling the back-to-school financial crunch.More than 3 in 4 parents, or 70%, believe th